Atlas Car & Truck Rental

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Reviews of Atlas Car & Truck Rental

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  Stephen McNaughton Added January 04, 2023

  ★ ☆ ☆ ☆ ☆
  Booked a ute on Thursday to pick up Friday morning. When I arrived the vehicle was not prepared, tray was full of mud and grass, cab was filthy with fast food wrappers, assorted paper and cigarette ash strewn throughout and there were bird droppings on the upper edge of the inside of the drivers door.The vehicle stank inside. There was dried mud on the seats. Fuel gauge was close to empty, when I mentioned this to the staff member, she said: "bring it back empty". I would have cancelled there and then, except I had to be in Brisbane that morning and didn't have time to go elsewhere. I rent vehicles on a weekly basis and will never rent from this company again
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  Brendan Mulcahy Added December 23, 2022

  ★ ★ ★ ★ ☆
  Despite what they said on the website, Coolangatta DO have a key drop box for after hours returns! Very speedy shuttle, car was AMAZINGLY cheap, and comfortable!
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  Anne Velu Added December 19, 2022

  ★ ★ ★ ★ ☆
  Office is a.little way from the airport but.has a shuttle bus connection. Prices are very competitive.
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  Droid Hek Added December 13, 2022

  ★ ☆ ☆ ☆ ☆
  The shuttle took over 40 minutes to get to the airport even though it's a 7 minute drive to the car rental office. The car had tired bearings that made a grinding noise, shock issues when going over bumps. But worst of all we told them we needed to return the car early (5am) and they said no problem just leave it with Reddy parking (next door). No mention of a fee or anything. To my surprise at 5 in the morning with a flight departing soon, I'm being told I have to pay full day parking rate ($20) to leave the car there until Atlas opens at 7am. This was not mentioned or discussed or else i would have gone with other car rental company. Called their helpline and got no help at all. Basically they took the money and had the car back so they don't care anymore. Stay away from this company. Horrible car and horrible experience.
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  Quoi Nguyen Added December 10, 2022

  ★ ☆ ☆ ☆ ☆
  The reason why I have given this company a 1 rating is due to their policy with the bond money held. I hired their car for 5 days and that was fine however after I returned the car there is a 10 working day period before the bond money is returned back onto your credit card. I am now on working day 26 with no communication from their accounts team and no bond money returned. I have called them multiple times to which their call centre is offshore and the consultants can only say they will urgently email the accounts team who will call you back but that never happens. I have tried to email the accounts team directly and no replies back. This is very poor customer service. I have now had to go directly to my bank to recover my bond money directly from Atlas but this can still take up to 45 days due to the bank having to do their investigations. I had other family members who I went with to the gold coast hire from a different car rental company and their bond money was immediately returned the day after they gave back the car. Honestly if you are not diligent in following up this matter Atlas will try to keep the bond money and never return it. Very dodgy and will never hire from them again or recommend them to anyone.

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